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Telecommunications & Communication

Server infrastructure for Contact Centres

Sized from the workload rather than sold as a plan name: what Contact Centres actually run, what that needs, and which tier it belongs on.

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Recommended builds by size

Three sizes of operation, each sized from an assumed traffic figure.

Small

1–10 people · ~5,000 visits a month

VDS

  • 2 Cores
  • 24 GB RAM
  • 600 GB storage

A single site or team, with traffic that arrives in a predictable working-hours pattern.

Medium

11–50 people · ~50,000 visits a month

VDS

  • 4 Cores
  • 48 GB RAM
  • 1500 GB storage

A growing business running several systems, where an outage now costs real money.

Large

51+ people · ~500,000 visits a month

Dedicated Server

  • 16 Cores
  • 196 GB RAM
  • 4000 GB storage

Multiple sites or a busy platform, with traffic that spikes and an obligation to stay up.

Which tiers suit Contact Centres

InfrastructureVerdictWhy
Shared Hosting Managed space on a shared server Not this one Persistent connections and custom ports are exactly what a shared platform does not permit.
VPS Flexible virtual infrastructure with full root access Workable Enough for a small server or a test instance, though a noisy neighbour shows up immediately as jitter.
VDS Virtual server with resources pinned to you alone Recommended Pinned cores are what keep tick rate and call quality steady; on a contended instance they are not.
Dedicated Server An entire physical server, configured to your specification Recommended Single-tenant hardware removes the last source of variance, which is what these workloads are judged on.
Bare Metal Physical compute for sustained, demanding workloads Workable For operators running many instances at once on hardware they control.

Contact Centres workloads you can host

Voice, chat and email all queue into one agent pool, so the routing engine is never idle.

  • Omnichannel routing
  • Chat & email queues
  • CRM integration
  • Transcription & analytics
  • Interaction history

Contact Centres hosting by city

Each page names the closest of our 24 data centres and how far away it actually is.

Related industries

Contact Centres hosting — FAQs

What server specification do Contact Centres usually need?
It depends on volume more than on the industry. A medium-sized operation working from about 50,000 visits a month lands around 4 cores, 48 GB of memory and 1500 GB of storage.
How were these figures worked out?
From an assumed traffic level, the number of requests each page makes, and how much data the application keeps warm — then rounded up to a build we actually sell. They are assumptions stated out loud rather than measurements of your business.
Can we change size later?
Yes. Memory, cores and disk can all be raised on the same server, usually within the hour, with no rebuild and no new IP address.