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Telecommunications & Communication

Server infrastructure for Call Centres

Sized from the workload rather than sold as a plan name: what Call Centres actually run, what that needs, and which tier it belongs on.

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Recommended builds by size

Three sizes of operation, each sized from an assumed traffic figure.

Small

1–10 people · ~5,000 visits a month

VPS

  • Single Core
  • 6 GB RAM
  • 700 GB storage

A single site or team, with traffic that arrives in a predictable working-hours pattern.

Medium

11–50 people · ~50,000 visits a month

VPS

  • Single Core
  • 10 GB RAM
  • 2000 GB storage

A growing business running several systems, where an outage now costs real money.

Large

51+ people · ~500,000 visits a month

VDS

  • 4 Cores
  • 32 GB RAM
  • 4000 GB storage

Multiple sites or a busy platform, with traffic that spikes and an obligation to stay up.

Which tiers suit Call Centres

InfrastructureVerdictWhy
Shared Hosting Managed space on a shared server Not this one Persistent connections and custom ports are exactly what a shared platform does not permit.
VPS Flexible virtual infrastructure with full root access Workable Enough for a small server or a test instance, though a noisy neighbour shows up immediately as jitter.
VDS Virtual server with resources pinned to you alone Recommended Pinned cores are what keep tick rate and call quality steady; on a contended instance they are not.
Dedicated Server An entire physical server, configured to your specification Recommended Single-tenant hardware removes the last source of variance, which is what these workloads are judged on.
Bare Metal Physical compute for sustained, demanding workloads Workable For operators running many instances at once on hardware they control.

Call Centres workloads you can host

Recording every call and often every screen makes storage grow with agent hours rather than customers.

  • ACD & queueing
  • Agent desktop
  • Call recording
  • Screen capture
  • Real-time wallboards

Call Centres hosting by city

Each page names the closest of our 24 data centres and how far away it actually is.

Related industries

Call Centres hosting — FAQs

What server specification do Call Centres usually need?
It depends on volume more than on the industry. A medium-sized operation working from about 50,000 visits a month lands around single core, 10 GB of memory and 2000 GB of storage.
How were these figures worked out?
From an assumed traffic level, the number of requests each page makes, and how much data the application keeps warm — then rounded up to a build we actually sell. They are assumptions stated out loud rather than measurements of your business.
Can we change size later?
Yes. Memory, cores and disk can all be raised on the same server, usually within the hour, with no rebuild and no new IP address.